Shipping policy

DUNEX SHIPPING & DELIVERY POLICY

Effective Date: 25 July 2026

Thank you for shopping with DUNEX. We are committed to delivering your order as quickly and safely as possible. This Shipping & Delivery Policy forms part of our Terms & Conditions and complies with the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA), and all other applicable South African laws.

1. Delivery Area

DUNEX currently delivers to physical addresses within South Africa.

We do not deliver to:

  • PO Boxes

  • Military bases with restricted access

  • Locations where courier services are unavailable

Customers are responsible for providing a complete and accurate delivery address.

2. Courier Partner

DUNEX uses Aramex Store-to-Door as our primary courier partner.

Where necessary, DUNEX reserves the right to use another reputable courier service to ensure efficient delivery.

3. Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During promotional periods or peak seasons, processing times may be slightly longer.

4. Delivery Time

Estimated delivery time is 8–11 business days from the date your order is dispatched.

Delivery times are estimates only and are not guaranteed.

Factors that may affect delivery include:

  • Remote or outlying delivery areas

  • Severe weather

  • Public holidays

  • Courier operational delays

  • High order volumes

  • Events beyond DUNEX's reasonable control

5. Shipping Confirmation

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Customers are responsible for monitoring the shipment using the provided tracking details.

6. Delivery Requirements

Someone must be available at the delivery address to accept the parcel.

If delivery cannot be completed due to:

  • an incorrect address;

  • nobody being available to receive the parcel; or

  • repeated failed delivery attempts,

the parcel may be returned to DUNEX.

Any additional shipping or re-delivery costs will be the responsibility of the customer unless otherwise required by law.

7. Shipping Fees

Shipping costs are calculated at checkout based on your delivery location and any applicable promotions.

Any free shipping offers apply only to qualifying orders as advertised.

8. Delayed Deliveries

While DUNEX strives to meet estimated delivery times, delays can occasionally occur.

DUNEX shall not be liable for delays caused by:

  • courier service disruptions;

  • extreme weather conditions;

  • strikes or industrial action;

  • customs or government inspections;

  • natural disasters;

  • civil unrest; or

  • any other event beyond our reasonable control.

We will make every reasonable effort to keep customers informed of significant delays.

9. Lost or Damaged Parcels

If your parcel arrives damaged or appears to have been tampered with:

  • notify DUNEX within 48 hours of delivery;

  • retain all original packaging;

  • provide photographs of the parcel and product.

If a parcel is confirmed as lost in transit by the courier, DUNEX will arrange a replacement or refund where appropriate.

10. Incorrect Delivery Information

Customers are responsible for ensuring that all delivery information is accurate before completing their order.

DUNEX will not be responsible for delays, failed deliveries, or additional courier charges resulting from incorrect or incomplete delivery information supplied by the customer.

11. Risk and Ownership

Ownership of the goods passes to the customer once full payment has been received.

Risk in the goods passes to the customer upon delivery to the address provided during checkout.

12. Order Tracking

Customers are encouraged to monitor their shipment using the tracking information provided after dispatch.

If you have not received your order within the estimated delivery period, please contact DUNEX so that we can investigate with the courier.

13. Contact Us

For any delivery or shipping enquiries, please contact:

DUNEX Customer Support

Email: dunex2026@outlook.com

Please include your order number in all correspondence so we can assist you as quickly as possible.